Hornsby Ku-ring-gai Hospital

Client: Health Infrastructure NSW

Delivering a contemporary food and retail experience to complement Hornsby Ku-ring-gai Hospital’s state of the art expanded facilities


The Project

Health Infrastructure NSW is working with Hornsby Ku-ring-gai Health Service to deliver the second stage of a $321 million redevelopment which will deliver a state-of-the-art hospital designed to provide the best possible health care to the local community.

This redevelopment is all about providing a much better experience for patients, carers, staff and visitors to Hornsby Ku-ring-gai Hospital in a purpose-built facility that will meet the needs of the community well into the future.

Providing expanded inpatient and outpatient services, will Stage 2 will deliver a new facility that includes a refurbished and expanded Emergency Department and a new multi-storey Clinical Services Building. The new facility will also provide a new entry to the Hospital, and enhanced retail services within a contemporary retail zone that will interface with the atrium and public realm.

Our Role

In support of planning for Stage 2, The Maytrix Group worked with Health Infrastructure NSW and Hospital stakeholders to develop a comprehensive retail strategy, including retail mix and areas, back -of-house requirements and a concept brief informing the Final Business Case.

Extensive benchmarking and stakeholder consultation was undertaken to inform services, gain an understanding of the challenges presented by the Hospital environment, and to identify best practice and suitable operating model options.

Following the adoption of the Retail Strategy, The Maytrix Group developed the functional brief for retail areas, and completed the detailed design and equipment schedules for contract documentation, working closely with project architects, Nettletontribe Architects and project managers, APP Project Management. Planning considered a flexible operator model, capacity to scale retail services to meet demand, and options for future expansion.

The vision and implementation of the retail strategy fosters a sense of community and place. It directs the scope and mix of retail services, the design of public and retail zones and the contracting model to realise the vision for the Hospital, embracing its connection with the Hospital and broader community.

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