Taronga Zoo

Client: Taronga Zoo

Management of the tender process to procure a world-class operator for catering operations and the new Taronga Wildlife Retreat.


The Project

With over 1.6M visitors per annum, Taronga’s vision is to differentiate itself from other tourism operators and enhance visitor experience by providing market leading facilities and activities that educate and inspire, while encouraging community participation and recognition of Taronga’s conservation efforts. A major re-development project currently in progress involves several capital works pertaining to the improvement of in-ground and function facilities inclusive of catering operations.

The Wildlife Retreat is one of the main projects underway and it typifies Taronga’s aspiration to provide a unique visitor experience
by offering a high quality, eco certified, boutique accommodation facility within the retreat, along with dinner, breakfast and function
packages that incorporate Taronga’s ethos of sustainability and conservation Through this project Taronga seeks to achieve a high standard of in ground, programs and event catering and service delivery that enhance visitor experience while providing value for money and return on investment.

This new era for Taronga required a specialist operator and caterer with accommodation experience.

Our Role

Recognising our specialisation in Zoo catering, retail and food and beverage strategy and operator procurement, Taronga engaged The Maytrix Group to provide a specialised and cost effective tender management service.

A two stage process was developed, through expression of interest and tender, to allow for a pre-qualification of respondents prior to
issue of the tender documentation. Importantly, the 2017 tender involved the integration of environmentally sustainable delivery of catering operations which includes produce, product and equipment procurement and best practice waste management innovation. The focus of the tender was to source an operator that shared Taronga’s values and incorporate these values within their operating practices.

Through the implementation of comprehensive scoping, research, documentation and framework strategies, The Maytrix Group developed comprehensive tender specifications and response forms which enables a smooth transition between operators, while assisting Taronga in fulfilling it’s sustainability goals and delivering a premium service to visitors, increasing the Zoo’s status and reputation as a world class venue and conservation organisation.

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